Unable to pay for overdue bill

[claudiamauricio]

I have been trying to pay my overdue bill for a while now. When I login to my account in the site it says that I have no services with O2. My account has been passed on to a debit collector and my service has been disconnected. There’s no email address I can contact and I am unable to call O2, since they have discontinued my service line. My O2 app is not working since I am abroad at the moment so I have not been able to try through there. My experience with O2 has been appalling so this is my last resort to fix this issue. 

[Oxonian]

@Bambino 

The comments in the first post range from :-

>> I have been trying to pay my overdue bill for a while now. 

>> My experience with O2 has been appalling so this is my last resort to fix this issue. 

If he makes a complaint, then a complaints' handler can adjudicate as to whether or not the grounds on which the complaint has been made are sufficient. 

I agree with you completely on the DD point. If you don't set up a DD, it's human nature that many folks will miss a payment at some stage.