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Kristina92 · ‎02-01-2019

I am unable to pay my bill on the app or over the phone. I have recently changed my postal and billing address, but this was a few days ago. Why isn't it working? Do I need to talk to an advisor? It's the same card I've been using since I started on o2 years ago and I've never had an issue.

Anonymous · ‎02-01-2019

@Kristina92 You will be better off calling customer service to resolve this

https://www.o2.co.uk/contactus

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Anonymous · ‎02-01-2019

@Kristina92 You will be better off calling customer service to resolve this

https://www.o2.co.uk/contactus

Bambino · ‎02-01-2019

@Kristina92 By all means speak to customer service to hopefully get this resolved, and while you're at it, you should also consider setting up a Direct Debit, which would have avoided this problem ever happening.

I DO NOT WORK FOR O2

Martin-O2 · ‎03-01-2019

How did you get on with customer services on this one @Kristina92?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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