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Unable to pay bill

Kristina92
Level 1: Joiner
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Registered:

I am unable to pay my bill on the app or over the phone. I have recently changed my postal and billing address, but this was a few days ago. Why isn't it working? Do I need to talk to an advisor? It's the same card I've been using since I started on o2 years ago and I've never had an issue.

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Anonymous
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@Kristina92 You will be better off calling customer service to resolve this 

 

https://www.o2.co.uk/contactus

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Anonymous
Not applicable

@Kristina92 You will be better off calling customer service to resolve this 

 

https://www.o2.co.uk/contactus

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Bambino
Level 84: Resplendent
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@Kristina92 By all means speak to customer service to hopefully get this resolved, and while you're at it, you should also consider setting up a Direct Debit, which would have avoided this problem ever happening.

I DO NOT WORK FOR O2



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Martin-O2
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How did you get on with customer services on this one @Kristina92

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