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Unable to get data while roaming in Norway

Ochoytnik
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Hello, 

         I recently upgraded my old phone to a Samsung A32 on pay monthly. I was in the UK and the data was working fine when I was away from wifi. I got sent on a job on a ship in the North Sea, we make port calls so we can get cellphone service. Other people have switched on data roaming and they get 4G immediately at full strength I get EDGE. I have added a data bolt on even though I have only used 6Gb of my allowance (12Gb) so I know that I have data left to spare.

 

I have enabled data roaming

 

manually selected 3G only (nothing)

 

selected 5g/4g/3g/2g (get 2g)

 

reset network settings and restarted phone

 

texted ACTIVE to 2020 and I receive back: "Sorry we?re busy right now. Please try again later. You

haven?t been charged for this message"

 

I have tried to text ACTIVE a few more times and got the same result.

 

I have swapped the SIM to the second SIM slot with identical results.

 

I have tried to swap networks manually but only two are available (Telia and Telnord)

 

I have cycled through airplane mode and manually disabled and enabled the mobile data

 

I have reset my data alerts, billing date and data limit.

 

when the ship was in the UK two weeks ago I used the phone as a wifi hotspot to download some youtube and udemy content so the usage went from almost nothing (at home on wifi because COVID) to 6Gb in one day. The only thing I can think of is I am being capped because of fair use.

 

Does anyone have any ideas?

 

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Ochoytnik
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Other people on O2 are getting 4G by the way.
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jonsie
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Are you able to try your sim card in one of the other O2 phones @Ochoytnik ?

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