Unable to download latest bill from one number but can from another!

[Anonymous]

Hi,

I have 2 numbers associated with my online account. 

With number 1, I can view my actual bill online, and download it, for sending to cashback site etc.

With number 2, I can not view my actual bill online and it obviously wont let me download it either, the following error is generated: DASH_ERR04: The account number in the target address is invalid.

Customer support can only physically send me copy of my bill apparently, which is ridiculous in this day and age if you ask me... can't send me an electronic copy, or so they say. 

Any thoughts out there as to what could be wrong? Or do I just have to put up with this error?

Customer service chat assured me the problem would be fixed soon but I have no faith in them.

[jezza1234]

Had a similar issue myself.

I have 2 devices on O2 but only 1 of them appreared in my O2. I got on to C.S who added the second device and number to my O2 and all is well now  and I can view and download both bills. 

Maybe have a chat with C.S and ask them to put both numbers/devices into my O2. Should resolve your problem

[Anonymous]

Hi, 

thanks for your swift reply. 

Both numbers are in my o2 and I can access everything I need to on both, except for downloading and viewing the bills for 1 number

I gues they are really busy today as I can't get through on chat or phone

[Cleoriff]

Thanks for your response @jezza1234. This will be helpful to others

[Martin-O2]

Thanks @jezza1234, very helpful answer! @Anonymous Please let us know how you get on with customer services. 

[MI5]

@Anonymous Accounts are already joined if I’m understanding correctly?

what errors are you getting when trying to download bills?

[jonsie]

---

@MI5 wrote:

@Anonymous Accounts are already joined if I’m understanding correctly?

what errors are you getting when trying to download bills?

---

This is the error which we have seen before so maybe try a different browser? 

DASH_ERR04: The account number in the target address is invalid.

[Anonymous]

Hi, 

Thanks for the reply. 

I've used the following browsers and the error is still generated:

Chrome 

IE 10 

Edge

Opera

Firefox.

I'm pretty certain that it's not a browser error, it's an O2 being rubbish error. 

[MI5]

Is it the same error as above?
If so, call customer service and ask them to raise a remedy ticket as it’s a known issue.

[Anonymous]

Yes, it's the same error.

Yes, I've phoned CS and was told it will be fixed soon, I called on Thursday, error still persists now.