Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Travel abroad

Can anyone explain what the difference between the O2 Travel Inclusive Zone and all other countries that are not in it?I have a Travel Bolt On, but am not sure, for example, if Mexico ( in the inclusive zone) and Outer Mongolia (not in the inclusive ...

Resolved! Payment!

I payed my phone bill this morning over the app not releasing O2 had already taken the payment from my bank so now obviously it’s being paid twice, but I can’t afford to just leave it so how do I get one of the payments back?

Resolved! Number Swap between contracts

Hi all!I had a Samsung S7 Edge on 02 Refresh, the phone plan is fully paid on it now, so it's just the tariff being paid now.I then seen a good deal on a Samsung S8 with Carphone Warehouse but staying on the 02 network, so i took it, the phones arriv...

Resolved! Credit and refund.

Hi just asking for a bit of info.. CS said they would apply to credit to my account and then issuse a refund but keep getting told different dates everytime i call.

Resolved! Friends and Family 50% Not Applied

I entered a contract no Sat 15th and was told I was eligible for the 50% friends and family discount and that it would be applied by Wed 19th. It hadn't, so i contacted support and was told it would be done on Fri 21st. It's not almost a week after t...

Resolved! paying my bill

Hi, ive been cut off completely (no incoming or out going calls/messages) and i dont have a land line to phone off im trying to pay the whole bill of and then i can be switched back on but am struggling because im not able to phone or recieve the mes...

Resolved! Upgrading data with mobiles.co.uk

If I take out a 3gb contract via mobiles.co.uk, can I upgrade the data to 5gb? How much will it be?

Resolved! O2 can’t or won’t unlock my iPhone 6s

I paid off my iPhone 6s as it only had 1 month remaining and upgraded to iPhone 8 with o2 also. I’ve phoned o2 on numerous occasions in the past 2 weeks to ask them to unlock my phone 6s and they keep telling me they will email me when it’s done and ...

O2 INSURANCE

Hi, Does anyone know if its possible to insure a phone with O2 (an iphone) if I havent bought it through O2 (if I bought it through the Apple Store directly)? Could I still add on O2 Insure for that phone? Thank you!Alfred

Voicemail issue

Hi, I've got two phones on a Pay monthly account, the voicemail on the first one works fine but on the second SIM which arrived today I cannot change the notification settings. i.e. Notify by text insted of on screen icon. I have tried the SIM in two...

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