Unable to download latest bill from one number but can from another!
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on 27-10-2017 11:12
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on 27-10-2017 11:12
Hi,
I have 2 numbers associated with my online account.
With number 1, I can view my actual bill online, and download it, for sending to cashback site etc.
With number 2, I can not view my actual bill online and it obviously wont let me download it either, the following error is generated: DASH_ERR04: The account number in the target address is invalid.
Customer support can only physically send me copy of my bill apparently, which is ridiculous in this day and age if you ask me... can't send me an electronic copy, or so they say.
Any thoughts out there as to what could be wrong? Or do I just have to put up with this error?
Customer service chat assured me the problem would be fixed soon but I have no faith in them.
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on 28-10-2017 08:57
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on 28-10-2017 08:57
@Martin-O2 can you assist too please?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 28-10-2017 09:14
I've just spoken to CS again and they are unaware of the issue I raised on Thursday.
Unhelpfully they can send me a paper copy of my bill, in 14 days, possibly via pigeon post or from the sub-continent, or both.
It's a known issue, which is being worked on by then technical team is all they can tell me.
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on 28-10-2017 09:30
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on 28-10-2017 09:30
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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29-10-2017 01:06 - edited 29-10-2017 01:47
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29-10-2017 01:06 - edited 29-10-2017 01:47
@Anonymous wrote:Hi,
Thanks for the reply.
I've used the following browsers and the error is still generated:
Chrome
IE 10
Edge
Opera
Firefox.
I'm pretty certain that it's not a browser error, it's an O2 being rubbish error.
In Chrome, I am sometimes stopped from downloading my pdf bill, or even getting in to see my payments record or my Device Plan details.
Adding this section to my Chrome Advanced Settings, Content Settings, Cookies, has helped:
It was mentioned in this article a while back as well, @Anonymous
Good luck!
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on 30-10-2017 09:57
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on 30-10-2017 09:57
Thanks @MI5!
@Anonymous I'll need to get a few details to pass on so I'll drop you a private message. Please get back to me when you have a minute.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
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on 30-10-2017 10:10
Martin-O2
Not sure if O2 have fixed it or whether browser tweaks have helped but I can now access the 2nd bill on my account and download it too!
Thanks for everyone's interest in this issue. The community support forum really has tried to help me
and for that I'm very grateful.
DLI
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on 30-10-2017 10:16
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on 30-10-2017 10:16
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 30-10-2017 12:29
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on 30-10-2017 12:29
Thanks for the update @Anonymous, please let us know if you have any further issues with this.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
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