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Unable to contact 02

Aprilt
Level 1: Joiner
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I have been unable to contact 02 at all today
Message 1 of 5
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4 REPLIES 4

madasaf1sh
Level 77: Grand Master
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@Aprilt

If you let us know the issue, we might be able to help 🙂 or signpost you to who can help
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 5
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MI5
Level 94: Supreme
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@Aprilt 

All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 5
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Nichola81
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Exactly! I need to speak to someone also.. 202 is not working from my phone
Message 4 of 5
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MI5
Level 94: Supreme
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@Nichola81 

Then call on the other numbers in the link or via Skype Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
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