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Level 1: Joiner
Posts: 1
Registered: ‎11-08-2019
Accepted Solution

Unable to claim the free gift

Bought a new iPhone and got a leaflet through with the code to claim the free gift.
I’ve been trying for 2 days straight now.. I can fill in all the details but can’t submit it. Keep saying “ session might have timed out, try again”
What’s the point of offering a free gift if customers are unable to claim them?!!
Posts: 117,617
Topics: 576
Solutions: 16,526
Registered: ‎04-04-2012

Re: Unable to claim the free gift


Try clearing your browser cache and cookies or try a different browser.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Unable to claim the free gift

Good morning @Aija, have you managed to claim your gift since you last psoted? Some good tips above, let us know how you got on please Smiley Happy


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