UPGRADING

[JulieH6]

Can someone please help me, I am not good with this sort of thing.  My 2 year contract with O2 ended on 15th February.  I want to keep my number and I want to stay with O2.  I found a mobile I wanted on mobilephonesdirect.co.uk but they won't accept my order and say I have to upgrade instead.  Why do I have to upgrade?  Why can't I just buy the mobile I want with a new O2 contract and use a PAC code to keep my number?

[MI5 · Accepted solution]

@JulieH6 

Yes, you can just buy a new contract and then ask O2 to migrate your number. No need to PAC if staying with O2.

When entering your details, do it as a new order and don't make any reference to already having a contract with O2 and wanting to keep your number. You can do that later once you have the new one.

[jonsie]

make sure they put you on a consumer contract and not a business contract.

[Aileen]

Hi when can I get an upgrade nearing end of contract x

[MI5]

@Aileen 

Check in your MyO2