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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 258659 Views
  • 2 replies
  • 2 kudos

Contract Ending

I received a text saying that my minimum contract term ends next month. When do I need to cancel this contract and when should I take out a new contract? I will be moving to a sim only contract for a few months until phone shops are open again to com...

Smith2020 by • Level 1: Joiner
  • 427 Views
  • 1 replies
  • 0 kudos

New sim not working

Hi. Really hoping I can get some help for this. I just got a new phone with a new sim but it hasn't activated yet. It's been over 24 hours now. The instructions in the box says to text SWAP to 20220, but I can't as the new phone isn't registering yet...

Cancelling an extra phone SIM on my account

Earlier last year I added my neice to my account (as she was travelling from US) I would like to remove her number from my account and the additional SIM of £21.07 that I am paying - how do I do this?

annie4 by • Level 1: Joiner
  • 432 Views
  • 1 replies
  • 0 kudos

Resolved! New pay monthly Sim

HiNew O2 customer, and have received pay monthly Sim. When I put new sim into my iPhone 6s I'm getting the message 'iPhone is not activated'. My iPhone is unlocked, and not sure if problem is with sim or the phone. thanks

Pablo99 by • Level 1: Joiner
  • 676 Views
  • 3 replies
  • 0 kudos

Payment

I am trying to call the O2 payment management team to discuss about my late payment due to the circumstances but it is not possible to connect. Last week they had the option to speak about bills, payments. Now they just have the option fraud or stole...

Kostas by • Level 1: Joiner
  • 1111 Views
  • 7 replies
  • 0 kudos

Pay off remaining contract and move to SIM only

Hi, Can anyone advise how to do the above? Want to pay off the remaining contract in the app and then have my existing SIM card amended to a new SIM only tariff. Thanks.

BK_2020 by • Level 1: Joiner
  • 1152 Views
  • 6 replies
  • 0 kudos

corona virus unable to pay bills

Im struggling to pay my bills at the moment due to being self employed and not having a pay cheque for 3 weeks due to the corona virus outbreak, I cant get through over the phone and there dosent seem to be any options online that will help me out, m...

denny by • Level 1: Joiner
  • 805 Views
  • 2 replies
  • 0 kudos

No dispatch email

I ordered a pay monthly phone contract on Monday expecting delivery Tuesday. I’ve had all the emails regarding contract and one saying they have received my order and I should hear back within 24 hours, my phone has obviously not been delivered and I...

Naomi2 by • Level 1: Joiner
  • 2103 Views
  • 6 replies
  • 0 kudos

Resolved! Payment of bill not correct

I have tried for 2 hours to get in touch with a human from o2,is this not possible? I've tried every platform,can someone direct me please

Clara15 by • Level 1: Joiner
  • 659 Views
  • 3 replies
  • 0 kudos
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