Solved: Re: UPGRADE

cheila · ‎07-05-2017

hi i finished my 24 months contract... but i didnt know that i had to cancel with 30 days notice.. because they still taking money... but now i decided to upgrade dont have it anymore my sim card i lost . if i upgrade the new phone will come with and new sim card?

MI5 · ‎07-05-2017

Yes, you will get a new sim.
For reference, guide to cancelling here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎07-05-2017

Yes, you will get a new sim.
For reference, guide to cancelling here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

cheila · ‎07-05-2017

thanks for you help

MI5 · ‎07-05-2017

No problem.
Just ask if there is anything else and welcome to the forum

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

UPGRADE

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