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Lcoombes · ‎06-04-2020

So I paid £20 upfront for a ipad 2019 10.2. The deposit was taken but I’ve heard nothing from 02 regarding the order. It hasn’t appeared in my orders section and the money has been taken out of the bank? Does this mean it’s on its way and awaiting dispatch?? Thanks

Lcoombes · ‎06-04-2020

Bear it in mind I haven’t had no emails or anything about the order

MI5 · ‎06-04-2020

Probably bet you try to speak to o2 to check https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-04-2020

So many questions but only possible help is customer service or wait patiently @Lcoombes

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Lcoombes · ‎06-04-2020

But I’ve had no messages, or emails regarding the order and the money has been taken for the upfront

jonsie · ‎06-04-2020

Itmore than likely out of stock

The money hasn't been taken, it's been reserved by your bank

There may even be a credit check.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Lcoombes · ‎06-04-2020

The money has been taken because it’s deducted from the balance and not pending. It just says 02 online orde4

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UPFRONT TAKEN

Billed for airtime I’ve not used

Pac CODE

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Unauthorised charges

Lost SIM