Solved: UPFRONT TAKEN

Lcoombes · ‎06-04-2020

So I paid £20 upfront for a ipad 2019 10.2. The deposit was taken but I’ve heard nothing from 02 regarding the order. It hasn’t appeared in my orders section and the money has been taken out of the bank? Does this mean it’s on its way and awaiting dispatch?? Thanks

MI5 · ‎06-04-2020

It's out of stock. You will be emailed when O2 ship it out to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Lcoombes · ‎06-04-2020

Help?

MI5 · ‎06-04-2020

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Lcoombes · ‎06-04-2020

Yes

MI5 · ‎06-04-2020

It's out of stock. You will be emailed when O2 ship it out to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Lcoombes · ‎06-04-2020

When I ordered it. It was in stock

MI5 · ‎06-04-2020

I doubt it was really despite what the website said.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Lcoombes · ‎06-04-2020

If it was out of stock I wouldn’t of ordered it.

MI5 · ‎06-04-2020

It always says in stock, but they're not. The stock isn't updated live.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Lcoombes · ‎06-04-2020

Oh right. When is it likely to be in stock?

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