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UNBLOCKING PHONE HELP?

Anonymous
Not applicable

Basically i paid my bill a little late and 02 unblocked my phone.

 

On there end its fine activated and working and has been well over 24 hours now since unblocked.

 

I have got a new micro sim also to see if that was the problem as suggested by my local 02 shop.

 

But it is still blocked to incoming/outgoing and everything else?

 

02 Just keep saying its fine nothing wrong.

 

02 web chat suggested a new sim again and again by i have done that.

 

Its not the phone as tried both the old and new sims in another phone and still blocked?

 

No one seems to be able to help?

 

Obviously i dont want to go through the month and then have a bill for my contract at the end of the month when i cant use it!

 

Any ideas?

 

 

Message 1 of 18
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1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable

Pursue Customer Services.

 

You've eliminated all the other possible problems so its got to be your account.

 

Escalate your call to a supervisor or go into an 02 high-street store to try and get the issue resolved.

View solution in original post

Message 2 of 18
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Anonymous
Not applicable

Pursue Customer Services.

 

You've eliminated all the other possible problems so its got to be your account.

 

Escalate your call to a supervisor or go into an 02 high-street store to try and get the issue resolved.

Message 2 of 18
2,262 Views

Anonymous
Not applicable
There's still a block on your account. Phone cs on 202
Message 3 of 18
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Anonymous
Not applicable

@Anonymous wrote:
There's still a block on your account. Phone cs on 202

Pretty much what i said then ?

 

wink

Message 4 of 18
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Anonymous
Not applicable
As they say great minds think alike wink trying to get my level up wink
Message 5 of 18
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Anonymous
Not applicable

@Anonymous wrote:
As they say great minds think alike wink trying to get my level up wink

Oh Ok.

 

Does your level mean so much to you ?

Message 6 of 18
2,218 Views

Anonymous
Not applicable
No. It's just somthing to do :). It's a Sunday and its boring slight_smile
Message 7 of 18
2,216 Views

Anonymous
Not applicable

@Anonymous wrote:
No. It's just somthing to do :). It's a Sunday and its boring slight_smile

Oki Doki.

Message 8 of 18
2,212 Views

Bambino
Level 86: Prestigious
  • 24425 Posts
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Registered:

You may need to call O2 to ask them to give you your PUK code, if the phone had been blocked.

 

http://www.filesaveas.com/puk.html

I DO NOT WORK FOR O2



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Message 9 of 18
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Anonymous
Not applicable

Providing you've set it up, in "My o2" > "my phone", you should be able to see your PUK number there.

Message 10 of 18
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