Trying to recontract :(

[Anonymous]

I have 2 O2 refresh contracts and one is at renewal stage. I want the 128Gb iPhone 6s and retentions via live chat offered to waive upfront £70 cost but wouldn't budge on line rental. I explained I would be happy to recontract there and then at no upfront cost and £46 p/m but they said I couldn't have two discounts. The advisor said to try the open code 30% discount but that it wouldn't be eligible as when they checked for eligibility they would see I already had a loyalty discount applied by retentions. Has anyone heard such rubbish? I spend around £100 per month and they seem to want to make me cancel.

[adamtemp64]

I thought as well the 6s would be excluded but the current faq is not listing it as excluded https://o2open.co.uk/O2Open/servlets/ShowFAQ

[viridis]

Oooh that was quick.
Normally 6 months

[Cleoriff]

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@adamtemp64 wrote:

I thought as well the 6s would be excluded but the current faq is not listing it as excluded https://o2open.co.uk/O2Open/servlets/ShowFAQ

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Very strange. It was on the FAQ's on release....we answered loads of questions about it...but yes you are correct it isn't showing now?

Are there any exceptions?
We don’t include Pay & Go, any non O2 Refresh tariffs, sharer plans or business accounts in the O2 Open scheme.

[Cleoriff]

Well we need clarification on this. @Toby may be able to advise ..or @Anonymous @Anonymous?

[adamtemp64]

Either a mistake or a change of heart by o2

[Cleoriff]

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@adamtemp64 wrote:

Either a mistake or a change of heart by o2

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Either way we need to know for sure...see my post above..

[jonsie]

I'm fairly sure @MI5 has family and friends and a loyalty discount but call customer service to verify,  don't rely on live chat. 

[Cleoriff]

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@jonsie wrote:

@I'm fairly sure @MI5 has family and friends and a loyalty discount but call customer service to verify,  don't rely on live chat. 

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Yes he probably has @jonsie...but then he has a lot of phones...so maybe on different devices...?

[jonsie]

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@Cleoriff wrote:

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@jonsie wrote:

@I'm fairly sure @MI5 has family and friends and a loyalty discount but call customer service to verify,  don't rely on live chat. 

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Yes he probably has @jonsie...but then he has a lot of phones...so maybe on different devices...?

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I think on one device? ...

[Anonymous]

Just going to call them now. Thanks guys!