Trying to pay off two device plans

[AMCross1969]

i really am at my wits end with these shower of @@@@@@@@ been on the phone for over 3 hours now to various parts of the 02 empire from bolton to india and back to the uk

i have two contracts that i got a settlement figure from them which agreed with my My02

i paid that amount now three weeks later getting chase emails for £9.42 

cant use their payment line as doesnt work

been cut off three times

02 shop cant help

and a young lady in india claims she sorted it then took out more money which is the same amount as the airtime amount

how many times to i have to put mysellf out because their systems dont work

anyone know a UK based number that can sort please

22 years with 02 and counting 

[Enlli]

@AMCross1969  I'll tag one of the forum advisors for yo

The should send you a message

@O2MichaelE Can you help here?

[AMCross1969]

last person said he would ring me back in 10 mins and now thats 30 mins gone no call surprise 

[AMCross1969]

absolute idiots take my details for two accounts and dont take the device plan amount BUT the airtime amount although that isnt due to be paid until 4 th may

and ringing from the phones in question say that there is NO device plan amount DUE

[AMCross1969]

still waiting on a response 🙂

[AMCross1969]

does live chat still work everytime i goto check its offline

[Bambino]

@AMCross1969 Live Chat is useless and will not be able to help you.

You can speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[AMCross1969]

payment management team are a  joke as well

[AMCross]

based in south africa and DOESNT now what a credit file is

so equifax means nothing to O2 staff 

couldnt make it up

[pgn]

@O2Emma would you be able to help @AMCross and/or @AMCross1969 when you come on shift later this morning? My chill pill supply is down to zero 😉