Trying to pay off two device plans

[AMCross1969]

i really am at my wits end with these shower of @@@@@@@@ been on the phone for over 3 hours now to various parts of the 02 empire from bolton to india and back to the uk

i have two contracts that i got a settlement figure from them which agreed with my My02

i paid that amount now three weeks later getting chase emails for £9.42 

cant use their payment line as doesnt work

been cut off three times

02 shop cant help

and a young lady in india claims she sorted it then took out more money which is the same amount as the airtime amount

how many times to i have to put mysellf out because their systems dont work

anyone know a UK based number that can sort please

22 years with 02 and counting 

[O2Emma]

Hi @pgn I will pick these up thanks.

Hi @AMCross1969 and @AMCross I will send you both a private message to look into this for you.

[AMCross1969]

what a joke asked me for the number and hasnt replied

[gmarkj]

@O2Emma  is back on again this afternoon @AMCross1969 , so hopefully she will pick up with you then.

In the meantime, perhaps @O2Sarah- might be able to step in to help?

[O2Sarah-]

Thanks for the tag @gmarkj 

@AMCross1969 I will send you a private message so we can look in to this 😊