Trying to pay my final bill

[TMD23]

I have been trying to speak to someone for days trying to pay final bill. Yesterday as an example I spent nearly an hour and spoke to 5 different people none of whom could take the payment. When they tried to give me an alternative number to pay via automated line or transfer me to someone else I was cut off each time. The 5th person promised someone would call me back that day and could take the payment. Still waiting. The bill £8.24 - I’ve spent more than that in making 0800. I suppose the next I hear from O2 it will be legal action and a threat of reporting it to Experian or somewhere. Can anyone suggest what I can do to finalise this. TIA

[madasaf1sh · Accepted solution]

@TMD23 

You need to speak to Payment Management on 0800 902 0217 and that is a free phone number from any UK Phone or over Skype Guide: A Guide to Skype 

[Bambino]

@TMD23 It hasn't cost you anything to call the 0800 number. They're free calls. Follow the advice above from @madasaf1sh

Payment Management opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[TMD23]

great - thanks 

[TMD23]

Many thanks 

[awn92]

Did the payment management line manage to help you? I'm currently in the same boat and awaiting a call back. Little bit concerned