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Anonymous · ‎15-05-2017

Just wasted two hours of my life trying to 'Chat' with three O2 people to send me a re-set 'password' email for my two accounts so that I can link them. When i finally thought we had cracked the simple send me a re-set password for my second account I discover they had sent it for the first one that I had spent an hour and a half getting access to!!!!

MI5 · ‎15-05-2017

@Anonymous if you wish to make a complaint the link is here http://www.o2.co.uk/how-to-complain

You are only addressing other customers here.

Do you still need help or are you sorted now?

You might find it easier to call CS rather than using chat though http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-05-2017

@Anonymous if you wish to make a complaint the link is here http://www.o2.co.uk/how-to-complain

You are only addressing other customers here.

Do you still need help or are you sorted now?

You might find it easier to call CS rather than using chat though http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MercedesS · ‎16-05-2017

@Anonymous wrote:

Just wasted two hours of my life trying to 'Chat' with three O2 people to send me a re-set 'password' email for my two accounts so that I can link them. When i finally thought we had cracked the simple send me a re-set password for my second account I discover they had sent it for the first one that I had spent an hour and a half getting access to!!!!

Hello @Anonymous

If what you need is your email or password, maybe you can try the "Help me sign in" link online?

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

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