cancel
Showing results forย 
Search instead forย 
Did you mean:ย 

Trying to change contact details, o2 is sending confirmation texts to my ipad phone number

jpols
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi there,

 

I am trying to change my payment details and address for my ipad pay monthly account. My mobile phone number is registered under my account details, but when I try to change the address or payment details, the number associated with my ipad comes up as the number confirmation codes are sent to. The ipad doesnt receieve any of these. Is there any way to change this and stop o2 trying to send the texts to the ipad and to my mobile phone instead? 

 

The mobile phone is not an o2 phone, and is not registered under this account.

 

Thank you for your help!

 

Teri 

Message 1 of 4
646 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 149608 Posts
  • 641 Topics
  • 28517 Solutions
Registered:

@jpols 

Pop the SIM in your phone temporarily to receive the code. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
631 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 149608 Posts
  • 641 Topics
  • 28517 Solutions
Registered:

@jpols 

Pop the SIM in your phone temporarily to receive the code. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
632 Views

jpols
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

youre a genius! thank you so much!

Message 3 of 4
604 Views

MI5
Level 94: Supreme
  • 149608 Posts
  • 641 Topics
  • 28517 Solutions
Registered:
You're welcome ๐Ÿ˜Š
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
591 Views