Paid bill but o2 saying not recieved payment

[Lively83]

So I had an email with a link saying my bill was unpaid, I checked the email it had all the right details, so I paid, the bill showed up on my banking as o2 reading, payment was taken. 

But o2 keep sending me texts saying the bill remains unpaid, I called and they said they can't find the payment on the system. 

I contacted the bank they can see it was paid on a secure o2 portal online & the payment went, yet still o2 say it has not been paid.

What can I do?

[pgn]

Reach out to O2 via Social Media - X or Facebook, both are in the link just below, @Lively83 - and be persistent, ping them every so often to get their attention. Much easier than phoning! Good luck!

[Lively83]

Thank you I'll try that