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on 03-01-2022 18:29
Trying in vain to cancel a new handset which is neither wanted or required. My elderly father took a sales call earlier today and next thing I know he gets an email confirming a new iPhone 13 in en-route. O2 website absolutely useless going round in circles to find customer service contact. Tried messaging on FB but no reply as yet. Any help????
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on 03-01-2022 18:41
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you –
See links below
Or you can call them on 0800 081 0255
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on 03-01-2022 18:41
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you –
See links below
Or you can call them on 0800 081 0255
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03-01-2022 18:45 - edited 03-01-2022 18:48
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03-01-2022 18:45 - edited 03-01-2022 18:48
Odd, as O2 never call anyone - 3rd party, trusted partners do, and they can be ruthless. I bet the figures quoted to your dad missed out the VAT to make it sound cheaper.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this up until 10pm.
The sales team on 0800 081 0255 but unlikely you will get through until the morning now, call at ça 08:15am. All other numbers here:
Guide: Coronavirus Community Help and Support
Good luck.
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on 04-01-2022 12:40
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on 04-01-2022 12:40
Hi thanks for the replies. I can access my fathers O2 account and emails and see the phone order has been processed and due for delivery tomorrow. I've tried calling customer service multiple times this morning, shortest wait time quoted at 30 mins. Tried going on live chat via his O2 account, again no advisors available. Been messaging again via FB messenger today and still await response. To say I'm not happy with this is an understatement.
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on 05-01-2022 15:08
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on 05-01-2022 15:08
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on 05-01-2022 17:27
If only it was so simple
I wouldn't trust any courier to return to sender
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on 05-01-2022 17:33
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on 05-01-2022 17:33
If you refuse delivery it will sit in a warehouse at the courier, and the op would probably be charged for the time as o2 will say they weren't informed, until they got the phone back....
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 05-01-2022 17:40
IF they ever get the phone bac...
Much better to return it registered post, even considering the +£7 postage

