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Trying to buy a new iPhone

Caitie
Level 1: Joiner
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‎13-05-2020 13:06

‎13-05-2020 13:06

Hi there,


I'm currently on a 12 month sim only pan with o2 and am using an old iPhone 7 that was unlocked and bought outright years ago. I'm wanting to buy a new iPhone 11 Max Pro through a monthly payment plan, but I'm not sure how to go about this with my current o2 sim. Is there any way I can switch plans to this new iPhone? 

I'd call to ask but sadly my phone microphone is broken, which is one of the reasons I'm buying a new phone. 

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MI5
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‎13-05-2020 13:11

‎13-05-2020 13:11

@Caitie 

You'll need to upgrade in your MyO2 but it involves a new tariff too, so try and get one as close as possible to your old one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Caitie
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‎13-05-2020 13:18

‎13-05-2020 13:18

Thanks for the speedy response @MI5. When I upgrade, will this cancel my previous plan? I don't want to end up paying two plans...

 

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KingAmo
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‎13-05-2020 13:23

‎13-05-2020 13:23

@Caitie
When you upgrade then you will only pay one plans
You will pay for any outstanding balance for your previous contract if there is any.

You can contact O2 for further support
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
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MI5
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‎13-05-2020 13:24

‎13-05-2020 13:24

@Caitie 

Yes it will. The upgrade automatically replaces your current contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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