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Trying to apply O2 Open Discount

Dutch
Level 2: Apprentice
  • 3 Posts
  • 2 Topics
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Registered:

Hello,

 

I've just upgraded my contract, changed tariff, and started a new contract on a new phone. 

 

I've tried to add the O2 Open Discount, however it's saying I'm out with the 28 days to apply the code - the contract start date given is for my previous contract. 

 

Is this just a matter of waiting for it to update? Everywhere else on My 02 states I'm on the new Tariff, with new phone on the way. 

 

I've tried to contact costumer support with no luck, the agents just don't respond. Please help!

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MI5
Level 94: Supreme
  • 149815 Posts
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Registered:

@Dutch 

Just give it a few days to update the system Guide: O2 Open & Friends and Family discounts - How to sign up 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149815 Posts
  • 641 Topics
  • 28527 Solutions
Registered:

@Dutch 

Just give it a few days to update the system Guide: O2 Open & Friends and Family discounts - How to sign up 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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