Migration from pay monthly to pay as you go nightmare!!

[Stas]

Please help me! I initiated a migration from a monthly plan to pay as you go today with O2 customer service over the phone. As soon as the lady submitted the migration form, my number was disconnected. I am now stuck with a new number that was only meant to be used for migration purposes (new SIM). I am flying abroad tomorrow and I need my number to be migrated as soon as possible as I use it for various authorizations. I spoke to customer services - I spent over 4 hours on the phone, been transfered over 21 times and they are unable to help 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 4445

[MI5]

@Stas 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2