Trouble claiming student discount

[Tim_Hartwell]

Hello, I am looking for some help, I have just taken out a new phone contract and a new tablet contract with o2, I have been trying to add the discount to both plans but I keep being told "Oops we don't recognise that O2 number, Please try again" when I ring I am being told to give the code in store and in store is telling me to ring, so I am currently lost at what to do next. Can some body help me? 

[pgn]

Guide: O2 Open & Friends and Family discounts - How to sign up has all info on the various discounts and links to sign-up, @Tim_Hartwell - note some discounts apply only to the airtime component, not the device component, of your contract. Good luck!

[MI5]

@Tim_Hartwell 

If the numbers are new connections, it may take a few days for the system to update and recognise them.

O2's systems don't seem to update all too quickly.

[Tim_Hartwell]

Ah thank you i will double check that but it seems to be matching what I have already tried from reading up on claiming the discount. 

[Tim_Hartwell]

The tablet is about a week old now and the phone is am existing line that I have upgraded. 

[MI5]

Might need looking at by the social media team @Tim_Hartwell 

message them on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Tim_Hartwell]

They unfortunately just redirected me to the webchat team, so I'm at a loss at what to do really. 

[MI5]

Go back to them and tell them @Tim_Hartwell 

Remind them that they are there to help customers and not pass the buck.