Hi - frustrating scenario. I left O2 on 11th March for Vodafone but decided to come back. I took out a new PM sim on Saturday 16th March having cancelled with Vodafone and received a PAC code. I did the PAC transfer request twice to no avail. I spoke with O2 customer service who yesterday initiated the PAC change (for the 19th) and that it would switch that day. Nothing happened. This morning i woke up to a text & email from O2 to my old number (that i want to bring over) saying that the port has gone through successfully. However, i am still connected to Vodafone. If i try and call the ported number, it goes straight to Vodafone voicemail. O2's texts go straight to this. If i put my new O2 sim in the phone and call the number from a different phone, it just goes straight to Vodafone voicemail.
I tried to call the 'new' number which O2 gave with the new sim and that is disconnected, so i know my old number has been ported over to some extent. It's just it's still connected to Vodafone and as such i cannot use the new O2 sim. I spoke to customer service who were not helpful and told me to wait.
Can someone from O2 help me with this please? Thanks.
