Solved: Travel package

Anonymous · ‎09-10-2017

Hi I have recently received my bill for September.

On the 12th of September I ordered the travel pack, to use my phone abroad. However on the date of the 12th when I made some calls I have been charged a higher rate as well as the travel pack.

how can I sort this?

Cleoriff · ‎09-10-2017

Hi @Anonymous You don't mention what country you travelled to? Either way we have no access to your account as we are all customers like yourself. You need to contact customer services https://www.o2.co.uk/contactus

You can see a breakdown of charges in My O2 http://www.o2.co.uk/myo2

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎09-10-2017

Hi @Anonymous You don't mention what country you travelled to? Either way we have no access to your account as we are all customers like yourself. You need to contact customer services https://www.o2.co.uk/contactus

You can see a breakdown of charges in My O2 http://www.o2.co.uk/myo2

Veritas Numquam Perit

MI5 · ‎09-10-2017

Customer services are the only ones who can help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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