Solved: Mobile 3G data

Anonymous · ‎06-10-2017

Hi, I have currently updated my daughters monthly sim to a pay monthly contract. My 02 and the contract we brought states 20GB of data but when I received the first billing payment to my house, it stated 5GB. If you could reply to me ASAP please to sort this issue out. Thank you.

MI5 · ‎06-10-2017

You need to contact customer service @Anonymous as we cannot access accounts, sorry http://www.o2.co.uk/contactus

Also check the bolt ons section to see if it's added there.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-10-2017

You need to contact customer service @Anonymous as we cannot access accounts, sorry http://www.o2.co.uk/contactus

Also check the bolt ons section to see if it's added there.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-10-2017

Hi @Anonymous This is not o2 you are talking too here. We are all customers like you. It is very likely that it is a pro rata allowance which means you get a smaller amount of your allowance until your next bill is generated then you will receive the full allowance as normal

Martin-O2 · ‎09-10-2017

Hi @Anonymous can you give us an update on this? Did you find out what was going on with your data?

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