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on 27-03-2021 17:47
I can’t see anything in my account suggesting I have this, do I need to do something to set it up?
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on 27-03-2021 18:13
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on 27-03-2021 18:13
You'll need to call O2 then.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
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on 27-03-2021 17:58
It should be in your bolt ons section.
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on 27-03-2021 18:00
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on 27-03-2021 18:04
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on 27-03-2021 18:04
Text TRAVELON to 21300 to activate ot if it's part of your contract.
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on 27-03-2021 18:10
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27-03-2021 18:10 - edited 27-03-2021 18:10
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27-03-2021 18:10 - edited 27-03-2021 18:10
Actually, looking at this https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M
You need the 150gb tariff to get travel inclusive.
It's not advertised on the 100gb tariff.
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on 27-03-2021 18:12
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on 27-03-2021 18:13
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on 27-03-2021 18:13
You'll need to call O2 then.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 152529 Posts
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- 29114 Solutions
on 27-03-2021 18:20
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on 27-03-2021 18:20
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 27-03-2021 18:30
Thanks for your help, I’ll try calling both MPD and O2.
Only received the new phone and contract started today so I’m guessing they can assist

