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Transferred from ID/Three to o2 but some calls and messages go to old ID SIM

RobK
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Hi

A few weeks ago I moved from ID/Three to o2, I supplied my PAC code and all seemed fine apart from when anyone on the ID/Three network calls me it still goes to my old ID SIM card (I have it in another phone) so I have to carry 2 phones around with me.

My daughter has a ID SIM so when she calls me it goes to my ID SIM and not my o2 SIM, when my wife calls me (o2) it comes to my o2 SIM, and anyone else that isn't with ID/Three also goes to my o2 SIM.

 

I've contacted ID and they say to contact o2 as it sounds like the PAC NUmber transfer hasn't gone through correctly.

How do I get this fixed?

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madasaf1sh
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@RobK

It sounds like a split port on the Three side (they havent put the network forwarding on your Three number to pass it o2, but it exists on o2's network,) but you will need to call o2 on 202 from your o2 phone and they will be able to investigate and resolve this for you.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
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RobK
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So I called o2 and they said everything is fine and nothing more they can do and to go back to ID, ID have said it's o2 and there's nothing more they can do!!!

See my ID chat here: https://community.idmobile.co.uk/leaving-id-51/calls-keep-going-to-my-id-sim-card-despite-moving-to-...
So now what??

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RobK
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Anyone?
Perhaps the only option is to get a brand new number but that will be a major issue due to the change....

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MI5
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Maybe @O2Lisa can help you next week or @O2Waqas over the weekend

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Waqas
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Thank you for the tag @MI5 

 

@RobK I will send you a private message so we can get this sorted for you

 

Thanks 

 

Waqas

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O2Waqas
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@MI5 I can confirm this query has been resolved

 

Thanks

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