Transfer of phone number taking ages

[Anonymous]

So I went to O2 on Friday to upgrade, and I got a new iPhone. With that, came a new SIM card. Because I wanted to keep the number, I was instructed by the sales assistant that I should call up, terminate the current contract (one month to go) and transfer the number to the new SIM card given on a new account. After completing all security questions successfully and handing over correct information, I was told the number has been transferred. It's been at least 24h, and the number still hasn't changed on my new sim. I need to use my old SIM card (waiting until it stops working) so that I can use my old number.. I'm really frustrated because the live chat was useless, and the customer service team have about 2 workers picking up the phone. I've tried the sim swap, but it says my number is being transferred already. What can I do? I'm at my wits end..

[MI5 · Accepted solution]

Numbers don't transfer over weekends so if the request was made Friday it will be done on Tuesday.

[version7point0]

Seems strange that they would make you take a new contract rather than just upgrade your account - a process which is a great deal quicker than waiting for your whole account to transfer to your new one.

[Anonymous]

Should've just been a straight forward upgrade & sim swap

[MI5]

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@version7point0 wrote:
Seems strange that they would make you take a new contract rather than just upgrade your account - a process which is a great deal quicker than waiting for your whole account to transfer to your new one.

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meeting targets for new connections. I'll bet it's a franchise store ?