Trade in

[Martin29]

Hello. I have just upgraded my phone and want to recycle my old one.

Once I try to start, I get a message telling me "You already have a trade in you basket" then it won't let me go any further.

Does anyone have any idea how I get round this?

Thanks in advance for your help.

Regards,

Martin

[MI5]

@Martin29 

Have you tried logging out? Or is there an option to empty basket somewhere?

[Martin29]

Thanks MI5 for your reply.

I have tried logging out and back in but get the same message.

There is no basket that I can see, so theres no way to empty it.

Thanks for the thought though.

Regards,

Martin.

[MI5]

@Martin29 

Basket is top right next to the 3 bars 

https://www.o2recycle.co.uk/

[Martin29]

MI5, thanks.

I did all that before and put in the EMEI number and that is when I got the details about how much the phone would be worth.

When I hit 'recycle now' I am asked if I want to replace the phone in my basket.

But it won't let me move on because there is nothing in the basket.

Maybe I will just bin the old phone.

Thaanks anyway for taking the time to try n help.

Regards,

Martin

[MI5]

@Martin29 

I'd use CEX instead anyway https://uk.webuy.com/