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Anonymous
Posts: 0

Top up in not visible in online account

Hello,

 

I topped up my pay as you go for I need to take care of some rugent buisiness with teh credit in myO2 account. The top-up was successful, but online it still says I had 0 GBP balance. How long before it is updated online?

 

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Posts: 103,980
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Top up in not visible in online account

Your money buys allowances so now you will have mins, texts and data to use for 30 days. But no cash.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Top up in not visible in online account

I don't have an active plan. So the money is supposed to appear as credit to use for whatever I want to do with it. I dont use a monthly tarif.

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Posts: 103,980
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Top up in not visible in online account

What tariff are you on?
Check indoor Myo2
http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: Top up in not visible in online account

Hi @Anonymous,

How are you getting on with this? Found the info you need?

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