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Top up in not visible in online account

Anonymous
Not applicable

on ‎15-11-2016 16:19

on ‎15-11-2016 16:19

Hello,

 

I topped up my pay as you go for I need to take care of some rugent buisiness with teh credit in myO2 account. The top-up was successful, but online it still says I had 0 GBP balance. How long before it is updated online?

 

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MI5
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on ‎15-11-2016 16:22

on ‎15-11-2016 16:22

Your money buys allowances so now you will have mins, texts and data to use for 30 days. But no cash.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎15-11-2016 16:28

on ‎15-11-2016 16:28

I don't have an active plan. So the money is supposed to appear as credit to use for whatever I want to do with it. I dont use a monthly tarif.

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MI5
Level 94: Supreme
In response to Anonymous
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on ‎15-11-2016 17:03

on ‎15-11-2016 17:03

What tariff are you on?
Check indoor Myo2
http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Toby
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on ‎22-11-2016 10:19

on ‎22-11-2016 10:19

Hi @Anonymous,

How are you getting on with this? Found the info you need?

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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