Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! change bank detailsl

On setting up my account I gave my wife's bank account as I do not have a debit card for the account I wish to use to ay the monthly bill. There are links on your info. How do I cyhange this George Baxter

Resolved! Cancelling contact and getting PAC code.

Hi Guys, Looking for some advice, My contact is due to end on 6th December 2016, and I want to give 30 days notice so my questions are: 1) When should I give 02 notice to avoid extra charges? Would it be the 4th November 2016? 2) At what point can I ...

charge for calling eu countries

Hi,Eu regulation states provider can charge a maximum of 5p a minute after 30april2016 for calls between eu numbers (eg from uk to your family in spain) . before 30april 2016 this was 17p.link www.expertreviews.co.uk/mobile-phones/1403479/eu-roaming-...

Resolved! Unacceptable wait times

So, I'm trying to contact o2 for a PAC code. There is no agent available for online chat and the queue on the phone line is in excess of 30 minutes.For a communications company that seems pretty poor communication?

Resolved! Stopping auto top ups

My husband bought me a new phone which gives me a new number. How do I stop my auto top up on O2 and start a new one on my new phone online?

Resolved! Thailand charges

In Thailand, with international roaming turned off before I even landed, and have declined all calls received, not listened to any voicemail messages or made a single call.Initially on O2 Travel, I assumed as no data has been sent or received, I woul...

Resolved! new phone AND new sim

I have a new phone and as it takes a nano sim the sim card from my old phone doesn't fit, and so I also have a new sim. What nobody seems to be able to tell me (not even O2) is whether I put the new sim into the new phone BEFORE I turn it on for the ...

Resolved! Confused about current balance?

Hope someone can help as I'm a bit confused.... I'm on the £15 Big Bundle tariff and I topped up yesterday with £15 but it's now saying my "Current Balance = £0.00" and that I "need enough balance on 30 November 2016 to cover the cost of you tariff n...

Resolved! O2 is it really this bad.

Joined 02 on Thursday last week, received sim card Friday and early evening rang customer services to iniate porting my number. Gave them all the details and they told me it would happen Monday as the porting team didn't work weekends (really). So ok...

Resolved! customer service

i have been on hold after speaking with an adviosr for over an hour while he looks at my query - whats going on , shat sort of service is this?

O2

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