Theft

[Toby1980]

I was in the process of ordering a phone.. During the credit check it asked for a 450 deposit. I declined to pay. Canceled the order as I'm not paying that for any phone. So I check my balance at my bank and 02 have stollen 80 from my bank... I declined to pay any deposit and canceled the order and you took 80 off me.. For what? That's theft you can't just take money off me for zero reason! I rang up and was told o one could help me for 24 hours At least! So I'm sat here the victim of theft from a billion pound company... I have no phone... I didn't want to pay the 450 deposit. I cancelled the order so why did your company take 80 from my account? For what reason? You can't steal money like this!

[MI5 · Accepted solution]

It won't have actually left your account at all. It will be held in reserved funds and will reappear on your balance after a few days.
It's standard pre authorisation as used by many companies these days.
Your bank will confirm this if you call them.

[Anonymous]

They haven’t stolen it & this is not O2 you are talking to but a customer forum. We are all customers here 

[Toby1980]

Thank you

[MI5]

You're welcome