Replacement Sim

[Beanie99]

Whats a reasonable amount of time to wait for a replacement sim following the theft of a phone. I am unable to use my bank accounts as the payment authorizations are going to the phone and  am yet to get a working replacement sim or a call back from your customer services. Very frustrating

[Enlli]

Assume you reported it

Guide: Lost or Stolen O2 Device? - How to Report it 

If it is urgent get to an O2 shop with Photo ID and they will issue a new SIM

[gmarkj]

They are supposedly sent first class royal mail, so should be within a week @Beanie99 

If you have not had one then get in touch again - 

202 or 0344 809 0202 for pay monthly, and 4445 and 0344 809 222 for pay as you go, or there are social media accounts you can message:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Not sure if you can get a replacement via a store if reporting it lost - you could try but make sure you take photo ID.