The issues begin

[Anonymous]

So, I've been with o2 for just over 2 months now and that's the issues starting unfortunately 😞

When I first joined, I was getting excellent 4G, over 23mbps. Now, I barely get 2G and the speeds for data is around 0.3mbps.... big difference.

Calls and texts are dropping so I go onto the technical team guru's.

They confirmed to me that I'm on the borderline of coverage and when it's busy, I lose service and become ' back of the line' so to speak.... all for £46 per month!

Feeling really annoyed that this all starts way beyond my cooling off period.

[Anonymous]

After reading this thread from my previous post onwards is it possible that they are upgrading the mast to 4G?

[Anonymous]

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@Anonymous wrote:

After reading this thread from my previous post onwards is it possible that they are upgrading the mast to 4G?

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I did have 4G at the very beginning of the contract but that disappeared a few weeks after the cooling off. I just hope it really is upgrading etc as aside from this I've been quite pleased with how it's been going.

[MI5]

They can't pick your phone out and send a crap signal to it just because you are outside of the cooling off period.

[Anonymous]

Use the complaints route @Anonymous & let us know what happens 

[adamtemp64]

As I have said elswere on here if your area is on the fringe of 4g there are loads of issues (based on handset looking for speed data not quality of voice connection) try setting the phone to 3g or 2g only to see if you maintain a signal. That is what I am having to do. And cell breathing occours only on 3g (the way a cell size reduces as the site become loaded) so for calls forcing 2g is best .

[adamtemp64]

@Anonymous did you try my suggestion ?

[Anonymous]

Little update for you all ;

O2 complaints responded and also did note I am in an area that seems to have a signal 'black spot'. They did also mention that their terms do state they can't have 100% reliability etc. However they have agreed to cancel the plan without penalty given he issues.

I've enjoyed being a part of the community etc though! Just glad that o2 have shown great service when dealing with the facts of my issues. It's rare to see these days

[Cleoriff]

Excellent outcome @Anonymous. You don't have to leave the O2 community though. Many members here are with different networks after starting with O2....so it would be a shame to lose you.

[Toby]

Hi @Anonymous,

It'll be a real shame to see you go and I hope you do pop in occasionally anyway! Sorry to hear O2 signal is not great for where you are.

Best of luck for the future and don't be a stranger!

As @Cleoriff says, plenty to get involved with here, even if you're not an O2 customer.

[jonsie]

Thanks for the update and it's good to see they have been so understanding. Good luck with the new network.