The issues begin

[Anonymous]

So, I've been with o2 for just over 2 months now and that's the issues starting unfortunately 😞

When I first joined, I was getting excellent 4G, over 23mbps. Now, I barely get 2G and the speeds for data is around 0.3mbps.... big difference.

Calls and texts are dropping so I go onto the technical team guru's.

They confirmed to me that I'm on the borderline of coverage and when it's busy, I lose service and become ' back of the line' so to speak.... all for £46 per month!

Feeling really annoyed that this all starts way beyond my cooling off period.

[Bambino]

You haven't said if you've tried TuGo at home.

[Anonymous]

TuGo isn't that great but that's down to my broadband connection being slow ADSL.

Wouldn't mind TuGo for the short term but the current situation would be me relying on that for 22 months or so.

[Bambino]

It's possible that O2 could say that TuGo is there for poor coverage areas, and they're not responsible if you can't use it because you have poor broadband. I don't think O2 would release you from your contract because of this, but you can call customer service and see what they say.

Do any other networks offer better coverage in your area?

[Anonymous]

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@Bambino wrote:

It's possible that O2 could say that TuGo is there for poor coverage areas, and they're not responsible if you can't use it because you have poor broadband. I don't think O2 would release you from your contract because of this, but you can call customer service and see what they say.

Do any other networks offer better coverage in your area?

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I wouldn't be going in looking to be released as early on don't get me wrong. If I signed up knowing that things were patchy and was told this then I could see their point. However the advisors at the point of sale mentioned Excellent coverage levels etc. 

EE are quite good for coverage and so is Three. o2 was good to start with just lately it's went massively downhill.

[MI5]

If this is just happened recently it could just be a mast issue or maintenance.
What does it say for your postcode? http://status.o2.co.uk/

[Anonymous]

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@MI5 wrote:
If this is just happened recently it could just be a mast issue or maintenance.
What does it say for your postcode? http://status.o2.co.uk/

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It does say 

Our network is currently working fine

We've been working on phone masts in this area in the past 24 hours. Sorry if you couldn't use your phone.

.... so I am hoping it is just that, just don't understand what the Guru was on about though if that's just the case!

[MI5]

I never believe the bull those so called guru's spew out.

[jonsie]

Let's hope the issue has been fixed now. You may need to reboot the phone too.

[Beenherebefore]

All this is reminiscent of the early days of ADSL.

"You're too far from the exchange to get faster speeds"

"Your local exchange's equipment is full to capacity that's why it has slowed down"

[Bambino]

I understand your disappointment, and please understand that in no way am I siding with O2 in this instance. I'm a customer too. You said the advisors at the point of sale said you'd get excellent coverage. My reaction to that is they're trying to sell you a contract. They would go by what it shows on a coverage checker, which isn't necessarily accurate. It really would be down to you to check yourself, and not rely on what a salesperson tells you. 'Caveat Emptor' and all that.

It's a harsh lesson, but you may just have to bite the bullet for the remainder of your contract. The only other thing I can suggest is you try to get your broadband provider to boost your speed so TuGo works better.