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Text and emails

C-sa-h
Level 1: Joiner
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Hi I received a text and about 4 emails today about my billing and direct debit is changing but I don't know if this is a scam or not as I don't want to click on anything.

 

Can you please confirm if there's changes to my direct debit and that the text and emails aren't a scam? Also if its not a scam, do I need to do anything?

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madasaf1sh
Level 78: King of Kings
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@C-sa-h 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12087 Posts
  • 69 Topics
  • 3229 Solutions
Registered:

@C-sa-h 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
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Enlli
Level 69: Guiding Light
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Do check but it is likely you are being transferred onto the new billing system. The DDs will show Telefónica in future

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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