Ending contract

[Donny1]

Hi looking gorgeous advice o2 has been messing me about. I called to talk about early upgrade and they put me on hold for 2 hours. I decided to just go elsewhere went through the process but have been met with terrible service and to date despite ending the contract a week ago have failed to have any confirmation from o2 that this has been completed?

Apart from going to ombudsmen any other suggestions?

[Bambino]

@Donny1 How did you end your contract? Did you follow this guide: Cancelling your contract - An updated guide - O2 Community

[Donny1]

I first called to see how much it would be was given a price then was passed on to cancellation line. The 3rd time of doing this was told it had been done and a pro rata bill would be generated. 

[Bambino]

@Donny1 If you've had no confirmation then you need to either follow it up with customer service or follow the guide above and request a PAC to give to your new provider.

[Donny1]

Hi I tried your advice but it did not work as they say I have 2 phones with them

[Bambino]

@Donny1 This is a customer community with no access to anyone else's account. You'll have to persevere with customer service. 

If you haven't tried already you can also reach O2 via social media. Maybe they can help:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Donny1]

Hi thanks I have reposted both Facebook and twitter as I did on the 1st but with no response as yet.

[gmarkj]

Get a PAC or STAC and give it to your new supplier @Donny1 

That will cancel your deal with o2.

Guide: How to get your PAC [June 2021 Update] 

[Donny1]

I tried the stac they said I could not use that as I had 2 phones with them

[gmarkj]

What a load of rubbish!

You can still get a STAC, you would just need to call them and ask.

Not sure if messaging on social media would get you the code, but you could try?