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Tethering abroad

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BGT1
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on ‎26-12-2018 00:14

on ‎26-12-2018 00:14

This is my second visit to Canada trying to tether. I have a bolt on travel package but cannot tether to our iPads. I have good 4G signal strengthen and our friends on Vodaphone using the same local service provider are having no problem. O2 say it’s down to the local service provider but this is clearly not the case. Any ideas please?
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MI5
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‎26-12-2018 00:26 - edited ‎26-12-2018 00:26

‎26-12-2018 00:26 - edited ‎26-12-2018 00:26

Hi @BGT1 

I'm afraid O2 don't allow tethering when roaming on a travel plan outside of the EU. In order to tether, you need to opt out of the travel plan and pay the standard rate for data which is £7.20 per mb in Canada. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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‎26-12-2018 00:26 - edited ‎26-12-2018 00:26

‎26-12-2018 00:26 - edited ‎26-12-2018 00:26

Hi @BGT1 

I'm afraid O2 don't allow tethering when roaming on a travel plan outside of the EU. In order to tether, you need to opt out of the travel plan and pay the standard rate for data which is £7.20 per mb in Canada. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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BGT1
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on ‎26-12-2018 16:11

on ‎26-12-2018 16:11

Thank you MI5 for that. Bizarre that having spoken to two separate Gurus on different occasions they both felt it was a local network issue which it obviously isn’t!
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MI5
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on ‎26-12-2018 17:24

on ‎26-12-2018 17:24

No worries 😉
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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