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Tartif

Colpage123
Level 1: Joiner
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on ‎25-07-2024 10:07

on ‎25-07-2024 10:07

My contract runs out in Oct this year as i stop paying for the phone, i want to change to  a 24 myh 50GB @ £17 … O2 are saying i have to pay off my phone first is this correct or should i cut my losses and change provider after 10 years

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Cleoriff
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on ‎25-07-2024 10:15

on ‎25-07-2024 10:15

@Colpage123 

Yes you do have to pay off the phone first. Then you can upgrade to sim only

Guide: How does O2 Refresh work? 

Veritas Numquam Perit

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MI5
Level 94: Supreme
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on ‎25-07-2024 10:16

on ‎25-07-2024 10:16

@Colpage123 

To change tariff before the device is paid off, yes, it is correct.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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