Tariff changed at the weekend and now no internet unless connected to wifi

[DougieG]

Hi there. I received a call from customer service who put me on a smarter tariff at the weekend.

My mobile number has remained the same and I have not received a seperate SIM.

Since the change over, my internet has been non-existent and my emails are not updating - even when I have a good 4G signal.  This is extremely frustrating. Any ideas?  I now wish I had just stayed on my old Tariff! 

[jonsie]

Sounds like you have the incorrect data bolt on

call O2. All numbers in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[Marjo]

Welcome to our community @DougieG and sorry to hear you were having some issues with your connection - hopefully the advice above from @jonsie helps you out but don't hesitate to pop back in to let us know how you're getting on with this.