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TOP-UP FAILURE

Anonymous
Not applicable

hi,

i have been unable to top up my SIM  since after setting it up in my phone.

i keep getting error messages when i try online or using the top up call line.

has anyone else had this problem?how was it resolved?

any help will be greatly appreciated.

cheers

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Cleoriff
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Hi @Anonymous You may have to buy a voucher to use if this is your first top up. Available at shops and phone shops. After you have topped up the first time you will be ok to use any of the methods shown in this guide. Scroll down for PAYG https://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/td-p/874982

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Cleoriff
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Hi @Anonymous You may have to buy a voucher to use if this is your first top up. Available at shops and phone shops. After you have topped up the first time you will be ok to use any of the methods shown in this guide. Scroll down for PAYG https://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/td-p/874982

Veritas Numquam Perit

Girl in a jacket
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MI5
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You always need a voucher for your first top up.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@MI5 wrote:
You always need a voucher for your first top up.

Yes though we were assured this wasn't the case! I need to add this to Ways to Pay guide @Toby Currently they make no mention of this.....

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MI5
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Grab Toby now whilst he's online and get it edited.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@MI5 wrote:
Grab Toby now whilst he's online and get it edited.

Had mentioned @Toby...but just done it again...:smileywink:

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MI5
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PM?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@MI5 wrote:
PM?

Done (just) Smiley Very Happy

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Toby
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I'll get to the PM asap @Cleoriff.

 

We'll also need to give you access to edit the knowledge base article wink

http://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

 

 

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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Cleoriff
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@Toby wrote:

I'll get to the PM asap @Cleoriff.

 

We'll also need to give you access to edit the knowledge base article wink

http://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

 

 


 @Toby I was out most of yesterday so hadn't seen it in its 'new dress'....Looks nice...Happy Dance

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