TOP-UP FAILURE

[Anonymous]

hi,

i have been unable to top up my SIM  since after setting it up in my phone.

i keep getting error messages when i try online or using the top up call line.

has anyone else had this problem?how was it resolved?

any help will be greatly appreciated.

cheers

[Cleoriff · Accepted solution]

Hi @Anonymous You may have to buy a voucher to use if this is your first top up. Available at shops and phone shops. After you have topped up the first time you will be ok to use any of the methods shown in this guide. Scroll down for PAYG https://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/td-p/874982

[MI5]

You always need a voucher for your first top up.

[Cleoriff]

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@MI5 wrote:
You always need a voucher for your first top up.

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Yes though we were assured this wasn't the case! I need to add this to Ways to Pay guide @Toby Currently they make no mention of this.....

[MI5]

Grab Toby now whilst he's online and get it edited.

[Cleoriff]

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@MI5 wrote:
Grab Toby now whilst he's online and get it edited.

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Had mentioned @Toby...but just done it again...:smileywink:

[MI5]

PM?

[Cleoriff]

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@MI5 wrote:
PM?

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Done (just)

[Toby]

I'll get to the PM asap @Cleoriff.

We'll also need to give you access to edit the knowledge base article

http://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

[Cleoriff]

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@Toby wrote:

I'll get to the PM asap @Cleoriff.

We'll also need to give you access to edit the knowledge base article

http://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

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 @Toby I was out most of yesterday so hadn't seen it in its 'new dress'....Looks nice...