Switch Up Issue

[Ben1980]

I am trying to switch up a phone after the 90 day requirement.

The process gets to the point of putting salary etc in and then an error in a red border shows a page saying ‘sorry there has been a problem’ and quotes a NC reference. 

No pre contract information is received.

Online and telephone o2 staff are unable to help and suggest in store staff will be able to help which is my back up over the weekend. 

There was an esim issue on my Apple watch on Friday/this morning which has just been resolved. I know o2 have a one order per 24 hours but could this cause an issue with Switch up?

For clarity - all mobile and watch plans are paid up to date.

[MI5]

@Ben1980 

You should be OK as long as no credit checks have been done and in store is definitely advisable.

[Ben1980]

It doesn't appear any credit checks have been done as it doesn't go past the eligibility page. 

[MI5]

The only other potential issue with switch up is if you exceed the number of contracts allowed, which appears to be a maximum of 6 at any one time.

[Ben1980]

This may be it. We have four phones and two watches in the family. 

For online switch up would that go to 7 until they get the phone back and settle the account? 

But instore go to 5 and back to 6 as they settle the account immediately? 

Ta 

[MI5]

Yes, that will be it then @Ben1980