Swapping number to new sim

[BJackson]

What's the process for swapping a number from an existing o2 account to a new account? 

I currently have an o2 refresh and will be settling the device plan tomorrow. Can I just cancel the current contract and swap the number over as normal? Or is there anything else I need to do?

[MI5]

@BJackson 

If you are planning on upgrading to a new device with O2, you don't need to cancel. Once the device is paid off you can continue with your number on your current airtime plan until you upgrade at which point the number will transfer automatically.

If moving networks, you need a PAC Guide: How to get your PAC [June 2021 Update] and will need to cancel your O2 contract Guide: Cancelling Your Contract 

[jonsie]

You can just call customer service and they will do everything for you including cancelling your current contract. 

[BJackson]

@MI5 The current contract isn't in my name because it was 18 at the time. I've now got a new contract in my own name and I'm due to collect the phone tomorrow. 

I just need to transfer the number from one o2 account to another. 

[MI5 · Accepted solution]

@BJackson 

OK, so when you get your new contract set up you need to ask customer service to migrate the number from the old account to the new one, but this needs to be requested by the person who's name is on the account and you need to confirm it, so both you and the named account holder need to be on the call to customer service at the same time.

[BJackson]

@MI5  okay that makes sense. Thank you for your help. 

[MI5]

You're welcome mate.

[jonsie]

Good luck 🍀 

[TallTrees]

Hello @BJackson
Hope all goes well for you and great you now have your own account and number. Enjoy your new phone 👍